Job Title:Commercial Account Manager (Small Business)Department:Sales and Commercial LinesReports To:Sales & Commercial Lines Manager and Small Business Team LeadCompensation Range:$55,000 - $75,000Hours of Work:Monday to Friday, 8:30am to 4:30pm (37.5 per week)Position Type:Permanent, Full-TimeVacancy Status:ExistingThe Commercial Account Manager, with a focus on Small Business Accounts, is responsible for managing a dedicated book of small business clients, ensuring service excellence while also supporting new business growth. This role balances day-to-day client servicing with sales responsibilities, including handling new submissions, conducting renewal reviews, and managing remarkets. This individual plays a key role in client retention and growth by managing leads through the CRM, ensuring timely follow-ups, and delivering high-quality client experiences.Primary ResponsibilitiesManage a book of small business accounts, including all service requests, renewals, and remarkets.Oversee new business submissions, ensuring applications are complete and accurate.Conduct proactive renewal reviews, recommending appropriate coverage adjustments or additional limits as needed.Manage and update leads within the CRM to ensure accurate tracking of opportunities and pipeline activity.Provide day-to-day client servicing, handling questions, general inquiries, certificates, and endorsements.Complete remarkets as required to ensure competitive terms and client satisfaction.Support small business sales initiatives by responding to inbound leads, prospecting, and assisting in cross-sell opportunities.Partner with team members and leadership to ensure departmental goals for retention and growth are metRequired Skills and QualificationsDemonstrates a high degree of professionalism and integrity,



with effective communication skillsWorks well within a team and independentlyEmbodies great people skills to support overall team performance – patient, enthusiastic, and dedicated qualified who leads by exampleIs detail oriented, organized and accurateProficiency with brokerage management systems (BMS), CRM platforms, and other industry-related technologyMinimum 1-3 years of insurance industry experience, preferably in a commercial lines roleCAIB designation is considered an assetOther RequirementsA valid driver’s license and willingness to travel between office locations as needed.BenefitsCompetitive compensation, including commission on new business and monoline salesComprehensive benefits package, including medical, dental, and vision coverageHealth Spending Account (HSA)RRSP and DPSP programsPaid personal daysPaid time to volunteer in the communityOngoing training and professional development opportunitiesAccommodationDuliban Insurance Brokers Ltd. is committed to providing accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.Artificial Intelligence (AI) DisclosureDuliban Insurance Brokers Ltd. does not use artificial intelligence (AI) to screen, assess, or select applicants for employment. Every application and resume is reviewed by a member of our hiring team.Equal Opportunity EmployerDuliban Insurance Brokers Ltd. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to fostering a respectful, inclusive workplace where equal employment opportunities are available to all applicants and team members.#J-18808-Ljbffr

📌 Commercial Insurance Account Manager - $55,000 - $75,000 A Year (Fort Erie)
🏢 Duliban Insurance Brokers
📍 Fort Erie