Position Summary:KCR Community Resources is seeking an Intake and Admissions Worker. In this role, you will be the first point of contact for participants, greeting and assessing needs, completing intake processes, and connecting individuals to the right programs and resources. You will also oversee the Resource Centre, support translation service coordination, and assist with workshop registration and office operations. This position plays a vital role in ensuring every participant feels supported from their first interaction and has clear pathways to thrive in our community. This is a temporary, five-month position.Reporting Structure: Reports to Client Supports CoordinatorPrime Functions:Assisting in the delivery of effective KCR Settlement ServicesGreets, assesses and directs all incoming calls &/or in person requests to appropriate staffDemonstrates knowledge of eligibility requirements; Accurately and sensitively communicates criteria to participantsHands out appropriate participant intake forms, assists with completion as required, issues client ID numbers for all new clients, and refers all new screened participants to internal Settlement Services and external services based on eligibility and needsProvides and maintains an effective, well organized reception areaManages Resource Centre; assists participants using computersAssists with translation service coordination including: responding to inquiries, collecting payments, invoicing, managing drop off and pick-up of documents, and mailing of documentsMaintains registration list for upcoming, scheduled workshopsHandles all incoming deliveries,



signing off and directs to appropriate departmentsSorts and distributes daily incoming mail and processes outgoing mailProvides support and coordination for all office equipmentOrders all program delivery suppliesParticipates as a proactive member of the Immigrant Services teamWorks collaboratively as a team member on information updates and problem resolutions and participates in team meetings on an ongoing basisAssists in identifying gaps and issues in the delivery of initial, front desk servicesAssists in short and long term KCR planningMaintains positive relationships with key stakeholdersParticipates actively in professional development opportunitiesProvides IT support as neededMaintaining and documenting accurate dataGenerates and submits monthly activity reports to Immigrant Services Manager as requiredEnsures that all information files are maintained and disposed of in a secure fashionQualifications:Completion of an Office Administration course or three years of experienceKnowledge of community resources and agencies, including professional and specialized services for at-risk or marginalized populations, and how to use those resources for the benefit of the participantsExcellent interpersonal, cross-cultural,



written and verbal communication skillsDemonstrate computer proficiency including MS Office; Confident with basic accounting tasksAbility to prioritize workOrganized and able to multi-task; Excellent time management skillsAbility to assert yourself and deal with difficult situations when necessary as per KCR policies and proceduresAbility to set boundaries and self-care (e.G. knowing the boundaries – financial, personal, medical, legal, conflict of interest, confidentiality, etc.)Advantages:3 weeks vacationPaid sick leaveGroup benefits include extended health, dental, and paramedicalHealth spending accountPension contributionAdditional Information:This is a temporary, fixed-term position for a duration of five months.Application Process:KCR Community Resources has a strong commitment to diversity and inclusion and encourages candidates from all backgrounds to apply. We will strive to provide reasonable accommodations, accessible formats, and communication support upon request to all candidates in all aspects of the recruitment and selection process. If you require accommodation as part of the application process, please contact the People and Culture at our main office at (phone hidden).About KCR Community Resources:KCR is a not-for-profit agency fostering diversity, collaboration, and resourcefulness by tailoring services to meet the community, family, and individual needs. We believe in a community where individuals and families are supported in leading healthy, productive, and fulfilling lives. We value inclusion and relationships built on mutual trust, recognizing each other's contributions, expertise, and opinions. We strive to create a safe and welcoming work environment where collaboration and valuing people's strengths are at the core of our day-to-day interactions.

📌 Intake And Admissions Worker (Kelowna)
🏢 KCR Community Resources
📍 Kelowna