LEVEL: SalarySUPERVISOR: PrincipalEnterprise ArchitectRANGE: $65,000.00 -$85,000.00_____________________________________________________________________GENERAL PURPOSE:The Desktop & Network Support Analyst providesresponsive, practical technology support for Rogers Foods and Miller Millingemployees and operations. This position is the primary day-to-day contact forhelp desk triage, workstation and peripheral support, account and deviceprovisioning, asset tracking, Microsoft licensing support, and basic Dynamics365 assistance. The position also supports local network connectivity,coordinates vendor support activity, and maintains accurate technicaldocumentation and knowledge articles.RESPONSIBILITIES:Help Desk andEnd-User SupportReceive, prioritize, document, and resolvehelp desk requestsProvide Level 1 and Level 2 support forcomputers, mobile devices, printers, scanners, and common business applicationsTroubleshoot hardware, software, access,printing, connectivity, and performance issuesCommunicate status, next steps, andresolutions clearly to employeesDevice Lifecycle,Asset Management, and LicensingConfigure, deploy, recover, and securelyretire computers, mobile devices, peripherals, and accessoriesMaintain accurate IT asset, warranty,lifecycle, configuration, and disposal recordsSupport procurement and coordination ofapproved hardware, software, cellular devices, and technical servicesAssist with Microsoft 365 and other softwarelicensing, assignment, reclamation, and usage trackingIdentity, Access,and Employee Lifecycle SupportComplete onboarding, role-change, andoffboarding tasks for accounts, devices, applications,



and access permissionsPerform password resets,multifactor-authentication support, session resets, and routine access supportFollow approval, security, andleast-privilege requirements for access changesDynamics 365 andBusiness Application SupportProvide routine Dynamics 365 and businessapplication supportDocument symptoms, business impact, andtroubleshooting steps before escalationCoordinate with business-systems staff,Microsoft support, and vendors to resolve assigned issuesNetwork,Infrastructure, and Site SupportSupport workstations, printers, wirelessaccess, network drops, meeting-room technology, and other site equipmentTroubleshoot LAN, WAN, VPN, Wi-Fi, DNS, DHCP,cabling, switching, and Internet connectivity issuesAssist with technology installations, moves,projects, outage response, testing, and verificationDocumentation,Security, and Continuous ImprovementMaintain knowledge articles, procedures,configuration records, and support checklistsFollow information-security, access-control,change-management, and data-handling requirementsReport suspected phishing, malware, dataexposure, unauthorized access, or other security eventsRecommend practical improvements to reducerecurring issues and improve support processesParticipate in team meetings, training,audits, projects,



and cross-training as assignedOther:Ability to travel occasionally and workoutside normal hours when requiredAware of critical control points as theyrelate to product liabilityResponsible for compliance with Canada LabourOccupational Health and Safety requirementsFollow Valuable Manufacturing Practices whileperforming job duties and tasksQUALIFICATIONS:Required:Diploma, technical training, or equivalentexperience in information technology or a related fieldTwo or more years of experience in desktop,help desk, network, or systems supportWorking knowledge of Windows, Microsoft 365,Active Directory or Entra ID, endpoint tools, and mobile device supportPractical understanding of networkingconcepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and switchingExperience installing, configuring, andsupporting computers, printers, peripherals, operating systems, and businesssoftwareExperience using a ticketing orservice-management platformAbility to follow security, approval,confidentiality, and change-control requirementsClear communication skills and aservice-oriented approach with users at all technical levelsAuthorization to work in Canada and meetcompany screening or site-access requirementsPreferred:Experience with Microsoft Intune, Defender,Azure, SharePoint, Teams, Exchange Online, or PowerShellExperience supporting Dynamics 365 or anotherERP platformExperience with Zendesk, remote-supporttools, IT documentation, or asset-management systemsExperience supporting users in manufacturing,warehouse, food production, or operational environmentsMicrosoft, CompTIA, Cisco, ITIL, or similarcertification or trainingBasic scripting or automation experience

📌 Desktop And Network Support Analyst (Chilliwack)
🏢 Rogers Foods
📍 Chilliwack