About the Role

Our client, a dynamic e-commerce brand based in Kimberley, Northern Cape, is seeking an engaging and proactive Social Media Community Manager. This role is dedicated to building and nurturing our online community, fostering positive engagement, and representing the brands voice across social media platforms. You will be responsible for monitoring social channels, responding to comments and messages, initiating conversations, and identifying opportunities to enhance community interaction. The ideal candidate is passionate about social media, possesses excellent communication skills, and has a knack for building relationships online. This is a excellent opportunity to play a key role in shaping our clients online presence in Kimberley. We are looking for an enthusiastic individual who can manage multiple platforms effectively and contribute to a vibrant online community in a hybrid work setting.

Key Responsibilities

• Develop and implement community management strategies to foster engagement and build brand loyalty.


• Monitor social media channels (Facebook, Instagram, Twitter, LinkedIn, etc.) for mentions, comments, and discussions related to the brand.


• Respond to community inquiries, comments, and messages in a timely, professional, and brand-appropriate manner.


• Initiate conversations and engage with followers to build relationships and encourage participation.


• Identify user-generated content and opportunities for brand advocacy.


• Escalate customer service issues or product feedback to the relevant internal teams.


• Track and report on community engagement metrics, sentiment,
  
  
  
  and key insights.


• Stay informed about social media trends, platform updates, and best practices in community management.


• Collaborate with the marketing team to align community efforts with broader campaigns and content strategies.

Requirements

• Minimum of 2 years of experience in social media management or community management.


• Proven ability to engage with online communities and build positive relationships.


• Excellent written and verbal communication skills, with a strong command of grammar and tone.


• Familiarity with major social media platforms and their respective community engagement features.


• Basic understanding of social media analytics and reporting.


• Customer-focused mindset with strong problem-solving abilities.


• Ability to manage multiple tasks and prioritize effectively.


• Creative and proactive approach to engaging online audiences.


• Must be able to work in a hybrid model in Kimberley, Northern Cape.


• A passion for social media and online communication.

Benefits

Our client offers a competitive salary, potential for performance-based bonuses, and a standard perks package including medical aid. This hybrid role provides flexibility, combining office-based work in Kimberley with remote workdays. Opportunities for professional development in social media marketing and community building are available. You will work within a supportive and collaborative team environment. Other benefits include paid time off and staff discounts on products. Join a growing e-commerce business and help cultivate a thriving online community.