Permanent Full Time We are looking for a Director of Crisis Management to lead the enterprise‐wide Crisis Management team in the Canadian business segment. This senior leader directs a team of experienced professionals and partners with corporate senior leadership to resolve highly complex, time‑sensitive issues across the organization. Responsibilities Accountable for developing, implementing, executing, and maintaining the Incident Management (IM) and Emergency Response (ER) Plans for Canada. Coordinate collaboration with key stakeholders to evolve and mature these processes and plans. Establish and manage governance and reporting requirements for the first line of defense associated with program activities, and conduct annual training and exercises for a broad and senior audience. Ensure the team monitors the effectiveness of procedures during incidents, tracks and updates the status of action plans, and continuously revises and improves processes and procedures. Oversee the compliance of all IM & ER plans with relevant policy requirements within the Canadian business segment. Lead response facilitation for the Canada Crisis Management Team (CMT) and act as the point of escalation for other response teams and functions. Serve as the linkage between the first and second line defenses for crisis management issues and liaise with Great‑West Lifeco representatives. Minimize overall risk from incidents to the business, reducing or avoiding impacts that affect core operations and customers. Stay current on industry trends and emerging technologies to anticipate new or revised business processes. Qualifications Desired certifications: Business Continuity Management (CBCP, CBCI, CEM) and knowledge of Incident Command or Incident Management Systems. 5+ years of experience developing crisis and risk management plans, including business impact and emergency management. 5+ years leading and planning annual exercises. Strong organization, planning,



and program/project management skills. Proficiency in building partnerships and collaborating across skill sets and levels; robust problem‑solving and analytical skills. Track record of driving business outcomes and results. Strong verbal and written communication skills. Comfortable under pressure and in high‑stress situations. Ability to work well with business and technical teams. Adaptability to changing requirements in a fast‑moving environment. Leadership to drive results, change processes, and foster accountability. Capability to pivot quickly in response to shifting priorities. Team building, coaching, mentoring skills along with strong collaboration and relationship‑building abilities. Relevant experience in the banking or financial industry. Experience leading or supporting responses to real‑world incidents and emergencies. Location flexibility: Toronto, London, or Winnipeg. Benefits Base salary: $135,100 – $175,200 annually, excluding variable compensation. 24/7 on‑call requirement. Career development: opportunities for advancement, access to industry‑leading learning programs, and up to $2,000 annually toward education reimbursement. Health & wellness: flexible health and dental benefits, plus a $5,000 mental health benefit. Time off: regular vacation, personal days, and community volunteer day support. Financial security: company‑matching pension plan, share‑ownership program, and additional investment options. Rewards and recognition: employee recognition programs, service milestone celebrations, employee discounts, and more. Community focus: workplace support through employee resource groups (ERGs), mentorship programs, social clubs, and events. Equal Opportunity We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact All information provided will be handled in accordance with applicable laws and Canada Life policies. #J-18808-Ljbffr

📌 Director, Crisis Management - C$135,100 - C$175,200 A Year (London)
🏢 Canada Life
📍 London