Help customers find MRO products, manage returns, and resolve service questions at W.W. Grainger through product expertise and responsive communication.As an Inside Customer Service Representative, you will support customers with sourcing, substitutions, quotes, and complaints. You will develop knowledge through research and lunch n’ learns while following safety, quality, billing, and freight procedures. Industrial or safety product knowledge is preferred.Key Responsibilities:Source requested products and recommend substitutionsFollow up on customer complaints and back ordersProcess returns under Quality Systems proceduresImprove product knowledge through research and learningFollow WFS health and safety protocolsRequirements:One to two years previous customer service experienceKnowledge of industrial or safety products preferredSuperior interpersonal and problem-solving skillsSelf-starter who takes action toward goalsKnowledge of dangerous goods and WHMIS requiredUse product research, customer care, and problem-solving skills to support MRO requests and service standards at W.W. Grainger.#J-18808-Ljbffr

📌 Customer Support Representative Ii, Bilingual - Oci - $28.1 An Hour (Winnipeg)
🏢 Insight Global
📍 Winnipeg