Elevate client support with Melo Technology as a Customer Experience & Technology Support Specialist in a fully remote role. Focus on troubleshooting technology issues while enhancing the customer experience every day.Melo Technology, a leader in telecom and AI solutions, is looking for a dedicated specialist who combines technical expertise with exceptional customer service skills. In this full-time position, you'll handle a variety of technology support requests, from VoIP phones to cloud services and AI assistants. Your role is pivotal in maintaining high customer satisfaction and helping clients navigate our cutting-edge services.Key Responsibilities:Handle customer inquiries via calls and emailsDiagnose and resolve technical support issuesOnboard clients with VoIP and AI servicesConduct training sessions for new usersCollaborate on technology rollouts and projectsRequirements:Strong communication skills and problem-solving mindsetSolid understanding of VoIP and cloud technologiesAt least 1 year of technical support experienceFamiliarity with Microsoft 365 administrationValid driver's license and reliable vehicleBring your passion for technology and customer support to make a difference at Melo Technology.