OverviewDepartment:ClaimsEmployment Type:Permanent - Full TimeLocation:Toronto, ONCompensation:$55,000 - $70,000 / yearDescriptionWhat we do every day to be our very bestEvery day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren 't afraid to challenge and create, or bring diverse perspectives to our work.Who we needWe are looking for aClaims Care Analystwhose role will be to lead the comprehensive, end-to-end assessment of credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss coverage. You will be responsible for thoroughly evaluating contractual, medical, functional, and occupational information to determine benefit eligibility in alignment with certificate provisions, established processes, and both internal and external policies.You will ensure timely, accurate, and well-supported decisions while delivering a high standard of service to insured clients and key stakeholders. A strong commitment to quality, attention to detail, and a customer-focused approach will be essential to your success in this role. The base salary range for this position is between $55,000 to $70,000 depending on experience. Details of our additional benefits are outlined below. This job posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON), or Waterloo (ON), or Montreal (QC).What you will doAssess claims for benefit entitlement by reviewing all relevant contractual, medical, functional, and occupational documentation in accordance with established routines and certificate provisions; Efficiently managean active caseload, ensuring compliance with client service standards, best practice guidelines, KPIs, and turnaround times (TATs); Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures; Communicate professionally and empathetically, both in writing and verbally, with stakeholders to provide updates, clarify claim status,



and explain decisions; Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes; Identify required supporting documents for current and future benefit payments, and follow up diligently to obtain necessary information; Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards and contribute to a positive and dynamic work setting; Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes; Perform other related duties as assigned.What you will bringPost-secondary education or equivalent work experience; a College diploma(DEC)in a relevant field is preferred; Professional designations such as FLHC, FLMI, or ALHC are considered assets; Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance; Medical knowledge obtained through claims assessment, underwriting, or experience in a medical or paramedical profession is an asset; Strong analytical and problem-solving skills with meticulous attention to detail and a commitment to high-quality service; Strong proficiencyin English for communication with customers and colleagues; Strong proficiencyin French for communication with customers and/or colleagues in Quebec; Ability to conductsensitive phone interviews and convey decisions tactfully; Proficiency inMicrosoft Office suite (Word, Outlook) and case management software; Ability to multitask and prioritize effectively while meeting diverse deadlines; Professionalism under pressure, with the ability to manage stressful situations and deliver difficult news empathetically; Positive attitude,strong team spirit, and adaptability to organizational changes.Why join?When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking,



make-things-happen culture – so that together, we can discover the art of possible.At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with prospect, collaboration, and purpose.You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:Flexible work arrangementswith monthly financial allocations to support your work-life balance; Generousstartingpaid vacation time, plus additional vacation days for every year of service; Paidvolunteerdayso you can dedicate time to a cause you are passionate about; Paidpersonalandwellness daysto support your total wellbeing; Educational assistance ofup to $3,500a year (with approval from your manager); Flexiblehealthandwellness account(in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you; Up to 14%of combined contributions to theRRSP matchingprogram; Family-friendlymaternity/parental leave and,Many more benefits, perks and programs.If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!Take the first step in building your future with Securian Canada. Apply now.Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [email protected] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.#J-18808-Ljbffr

📌 Bilingual Claims Care Analyst - C$55,000 - C$70,000 A Year (Winnipeg)
🏢 Securian Canada
📍 Winnipeg