Job DescriptionAs a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, rapid-paced environment while expanding your knowledge and developing your skills in network security.Job ResponsibilitiesCollection, analysis and change recommendations of configuration informationCollection and analysis of customer network informationCollection and analysis of packet trace informationRecommend actions based on analysisCustomer education (gaps in networking, product knowledge etc)Installation and configuration assistanceReproduction of customer environments on lab equipmentFollow up technical cases and manage the right expectation until the closure of the casesConduct weekly status conference calls with customers to report status of open issues and projects.Conduct quarterly site visits for your managed accounts.Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)Develop best practice deployment and troubleshooting methodology documentation.Analysis of support request, completion of requests for information and documentationWill exercise independent judgment in methods, techniques and evaluation criteria for obtaining resultsJob Skills RequiredMinimum of five years relevant professional experience preferably in the network industryStrong network security and routing experiencesScripting and Windows server app experienceExceptional customer service orientation and strong communications skillsProficient with MS Word, PowerPoint, and ExcelAsset to have CCNA, CCNP, CCIE,



and/or CISSP certificationsWilling to travelEducational RequirementsBachelors degree and/or relevant experienceSalaryThe Canada base salary range for this full‑time position is expected to be between $104,000 - $128,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.BenefitsFortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.EEO and AccommodationsWe are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected]. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.#J-18808-Ljbffr

📌 Technical Account Manager - $104,000 - $128,000 A Year (Winnipeg)
🏢 Fortinet
📍 Winnipeg