Emergency Response and Business Continuity ManagerLocation: Edmonton, AB, T5J 0E5; Montréal, QC, Canada; Winnipeg, MB, Canada; Toronto, ON, Canada; Vancouver, BC, Canada; Burnaby, BC, Canada; Ottawa, ON, Canada; Calgary, AB, CanadaJobs by Category: Technology SolutionsJob Function: TechnologyStatus: Full TimeSchedule: RegularOur team and what we'll accomplish togetherWe are the Emergency Response & Business Continuity team, dedicated to coordinating and supporting corporate preparedness, risk mitigation, emergency response, crisis management, and business continuity efforts to prioritize the safety of our team members and ensure connectivity for our communities and customers at all 4 stages of the emergency management lifecycle.What you'll doDuring On-Call Rotations (Emergency Response Focus):Maintain 24/7 availability to monitor, assess, and respond to climatic, physical, and human threatsCoordinate the TELUS crisis management team and lead response efforts during emergenciesLiaise with Federal, Provincial, Municipal, and Partner agencies to coordinate real-time response during emergency eventsMaintain the corporate Emergency Operations Centre (EOC) and emergency communication channelsProvide situational briefings and strategic guidance to senior leadership during activated eventsDuring Non-On-Call Periods (Business Continuity & Operational Readiness Focus):Lead special assignments and strategic initiatives focused on advancing TELUS' Business Continuity Management program maturity and documentationChampion Business Continuity (BC) awareness, training, and best practices across the organizationSupport teams in developing, updating, and exercising emergency preparedness and response playbooksCollaborate with cross-functional teams to implement risk mitigation strategies and strengthen business continuity capabilities across the enterpriseAssess current state of BC documentation, processes, and readiness; identify gaps andlead improvement initiativesManage special projects and events that contribute to TELUS' overall resilience, preparedness, and BC maturityDevelop and facilitate emergency response and business continuity training and exercise programs tailored to organizational needsRepresent TELUS at industry and community conferences and events to educate stakeholders and community members on the TELUS Emergency Response and Business Continuity ProgramOngoing Responsibilities (Both Modes):Cultivate and maintain strategic relationships with emergency management partners at all levels of government, public safety agencies, and critical infrastructure partners to ensure coordinated response readinessChampion business continuity thinking across TELUS by building internal cross-functional partnerships and embedding BC practices into operational cultureSupport emergency preparedness and awareness initiatives to enhance organizational readiness and response capabilitiesStay current with regulatory requirements, industry standards,



and emerging best practices in emergency management and business continuityWhat you bringBachelor's degree in Risk Management, Emergency Management, Business Continuity, or a related field (or equivalent professional experience in emergency response, crisis management, or business continuity)Demonstrated experience in risk management, emergency planning, crisis response, and/or business continuity management, with the ability to apply that expertise in high-pressure situationsStrong analytical skills with the ability to assess complex situations, make informed decisions quickly under pressure, and communicate those decisions effectively to stakeholders at all levelsAbility to operate effectively in both high-pressure crisis situations and strategic planning environments, shifting seamlessly between emergency response mode and long-term BC initiativesExcellent communication and leadership abilities to coordinate response efforts, facilitate cross-functional collaboration, and engage senior leadership and government agenciesStrong presentation and facilitation skills with experience providing situational briefings and leading strategic conversations with senior leadersStrategic thinking and change management capabilities to drive organizational improvements in BC practices and documentationComfort with on-call rotation schedules (2 weeks on, 4 weeks off with 24/7 availability during on-call periods) and flexibility to support Central Time Zone business hours across CanadaFamiliarity with modern workplace technologies and tools (Google Suite, virtual collaboration platforms, etc.) and ability to quickly learn recent systemsGreat-to-havesProfessional designations such as Certified Emergency Manager (CEM), Incident Command System (ICS), Certified Business Continuity Professional (CBCP), or Member of the Business Continuity Institute (MBCI)Experience leading organizational change initiatives, BC program maturity assessments, or building and scaling business continuity programs within large enterprisesFluent French language skills (speaking, reading, writing, and comprehension) to support bilingual operations across CanadaAdvanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.LI-RemoteSalary Range:



$86,000-$136,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your familyFlexibility to work in-office, virtually or a combination of both, based on the role's requirementsGenerous company matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities to develop your skillsAnd much more …A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5GTELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.#J-18808-Ljbffr

📌 Emergency Response And Business Continuity Manager - C$86,000 - C$136,000 A Year (Toronto)
🏢 Telus
📍 Toronto