At MSH, passion meets profession. We're a team of dedicated enthusiasts who find genuine fulfilment in what we do, and we're looking for someone who feels the same way. ⚠️ Must-Have Requirement To be considered for this role, you must be professionally fluent in both English and Spanish (written and verbal) . You will be communicating with international members and providers daily. About You: As the first point of contact, you are the "voice" of our company. You’ll thrive here if you enjoy a high-volume, client-facing environment where you can use your problem-solving skills to guide insured members through their healthcare journeys with empathy and clarity. What you will be doing: Be the Expert: Manage inbound calls and emails from members and providers, providing knowledgeable and timely assistance. Investigate & Solve: Dive into complex inquiries, collaborating with Case Management supervisors to resolve sensitive issues. Follow-Through: Track payments, manage case closures, and ensure no request falls through the cracks. Stay Connected: Use our internal tools (MSH Community, Case Management Tool, etc.)



to keep everything organized and accurate. Team Support: Act as a backup for administrative tasks and support Case Managers in processing claims. What You Bring: Bilingual Skills: Flawless communication in English and Spanish. Service Background: Experience in a call centre or customer service environment (Insurance or Healthcare experience is a major plus!). Tech Savvy: Intermediate computer skills and the ability to learn new tools quickly. Cool Under Pressure: You stay calm and professional during challenging interactions. Detail-Oriented: You can remember the "fine print" across variousinsurance plans and multi-task like a pro. Bonus Points For: Knowledge of medical or dental terminology. Familiarity with advantages administration. What's In It For You Salary Range: $40-45k CAD annually (Final compensation will reflect the candidate's experience, skills, and qualifications) Tuition Reimbursement Program Hybrid work environment Comprehensive health benefits + Employee Assistance Program Wellness spending

📌 Case Coordinator - Msh Americas - Diot-Siaci Group - C$40,000 - C$45,000 A Year (Winnipeg)
🏢 MSH Americas
📍 Winnipeg