Job OverviewAs a Customer Service Representative, you will provide fast and accurate operational information and excellent bilingual customer service support to our Dealers and their staff, handling inquiries efficiently in a quick‑paced Call Centre environment.Term:9‑month position ending April 2027.ResponsibilitiesUse Call Centre Software and multiple computer systems to research, input, and resolve inquiries quickly and accurately.Collaborate with all departments to supply timely information to Home Dealers on product availability, stock levels, purchase orders, dealer orders, order issues, and special services.Assist with processing Special Orders, Courier Orders, and Emergency Demand Orders.Help plan, schedule, and key Opening Orders, Fill‑In Orders, and Celebration Event orders.Generate sales and margin reports, as well as Multi‑Store comparison reports, per requests from Retail Field Teams and Dealers.Provide operational assistance on Home’s payment card programs.Support Dealers with Moneris requests for new stores or ownership changes.Troubleshoot financial settlement issues for Home Gift Card, Visa, Mastercard, American Express,



and Debit Card transactions and deliver second‑level Dealer terminal support.QualificationsHigh School graduation; post‑secondary business‑oriented coursework is an advantage.2–3 years of customer‑service experience, preferably within retail.Knowledge of Home’s systems and services is beneficial but not required.Commitment to excellent service for Home’s Dealers.Strong multitasking and problem‑solving skills.Solid computer literacy and typing skills; ability to learn and switch between multiple systems.Proficiency in Microsoft Windows and Microsoft Office; Oracle Forms and Microsoft CRM experience is an asset.Excellent communication skills; fluency in English and French is an asset.Availability to work onsite three days a week at the corporate office in St. Jacobs to support a hybrid model.BenefitsSalary range: $47,700 – $62,600, based on skills and experience.Group RRSP.Discounts at our Corporate Retail Store in St. Jacobs.Home & Auto Insurance discounts.Competitive vacation time.Employee Discount Program via Venngo WorkPerks.EEO StatementHome Hardware recognizes the value of a diverse team. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.#J-18808-Ljbffr

📌 Customer Service Representative - C$47,700 - C$62,600 A Year (Kitchener)
🏢 Home Hardware
📍 Kitchener