Association Manager, Consulting & Community Solutions Job Alerts Link Association Manager, Consulting & Community Solutions Job Description Brand: MCI Country/Region: Canada Work Location: Toronto Workplace Type: Remote Contract type: Permanent Job Function: Account Management Information at a GlanceWe are an independent global marketing communications group with a human‐first approach. We connect strategy, creativity, technology and operations to help brands and organisations grow with purpose. Our global network supports more than 1,200 clients across 34 countries, backed by over 35 years of experience. Under the mci group umbrella, our agencies bring together world‐class talent in strategy, creative development, account leadership, technology, production and research to shape meaningful, lasting impact.Job ObjectiveMCI Canada's Consulting & Community Solutions (CCS) team serves as a strategic partner to national and international associations, delivering integrated leadership, governance, membership, and conference solutions that enable long‐term sustainability and organizational growth.The Association Manager provides strategic and operational leadership across a portfolio of associations, serving as a trusted advisor to association executives, boards, and committees. The role is accountable for portfolio oversight, team leadership, and the delivery of integrated operational and strategic initiatives, ensuring alignment with each association's mission and long‐term objectives, and sustainable growth.Key ResponsibilitiesAssociation Management & OperationsStrategic Leadership & Mission AdvancementServe as a trusted advisor to association executives, boards, and committees, translating strategic priorities into executable plans that advance the association's mission and long‐term objectives.Governance & Board SupportProvide comprehensive governance support, including board and committee coordination, meeting preparation, minute‐taking, and follow‐up on decisions and action items.Ensure compliance with bylaws, policies, regulatory requirements, and best practices in governance and fiduciary oversight.Support board effectiveness through briefing materials, governance reviews, planning cycles, and decision‐support analysis.Financial ManagementOversee day‐to‐day financial operations, including budgeting, forecasting, and financial reportingDevelop and monitor annual budgets for core operations, programs, and events (e.G., annual meeting, education initiatives)Track revenues and expenses, ensuring alignment with organizational goals and financial sustainabilityManage accounts payable/receivable, invoicing, and vendor payments in a timely and accurate mannerCoordinate with external accountants/auditors to support annual audits and financial statementsEnsure compliance with regulatory requirements and not‐for‐profit financial standardsMonitor and report on grant funding, sponsorships, and restricted funds, ensuring appropriate allocation and useProvide financial insights and reports to leadership, board, and committees to support decision‐makingImplement and maintain financial controls, policies, and procedures to safeguard organizational assetsAdministrative ManagementOversee general administrative operations to ensure efficient and effective organizational functioningDevelop, implement, and maintain standard operating procedures (SOPs) across key functional areasSupport governance activities, including board and committee meetings, agenda preparation, and documentationMaintain organizational records, contracts, and compliance documentation in accordance with legal requirementsManage vendor relationships, contracts, and service agreementsCoordinate human resource administrative functions, including onboarding, contracts, and policy adherenceEnsure compliance with applicable regulations (e.G., privacy laws, not‐for‐profit governance requirements)Support risk management and organizational policies, including insurance, data protection,



and internal controlsFacilitate cross‐functional coordination between membership, education, events, and communications teamsIdentify opportunities to improve operational efficiency through process enhancements and system optimizationMembership Management & GrowthOversee the day‐to‐day management and optimization of the association's membership portal, ensuring a seamless user experienceMaintain accurate and up‐to‐date member records, including onboarding, renewals, and status updatesServe as the primary administrator for the membership platform (e.G., CRM/AMS), including configuration, troubleshooting, and enhancementsCoordinate with IT vendors and platform providers to implement system upgrades, integrations, and new featuresDevelop and implement strategies to support member recruitment, engagement, and retention, ensuring a strong and diverse membership base.Oversee membership administration, data integrity, renewals, and reporting across CRM and membership platforms.Strengthen member value propositions by aligning programs, communications, and benefits with evolving member needs.Community Engagement & Committee ManagementSupport and enable volunteer leaders, committees, and special interest groups to deliver meaningful programs and initiatives.Foster productive collaboration between committees, staff, and external partners, ensuring clarity of roles, timelines, and outcomes.Enhance community engagement through structured touchpoints, targeted communications, and scalable engagement initiatives.Education Management (Annual Meeting & Programs)Lead the planning, development, and execution of the scientific and educational program for the annual meetingCoordinate with program committees, faculty, and leadership to develop high‐quality, evidence‐based contentManage the call for abstracts, including submission systems, peer review processes, and program integrationOversee speaker invitations, confirmations, and faculty communications, ensuring alignment with program objectivesDevelop detailed program schedules, ensuring balance across topics, formats, and target audiencesCoordinate session logistics, including AV requirements, speaker readiness, and on‐site executionCollaborate with communications teams to support program promotion and dissemination of educational offeringsEvaluate program outcomes through attendee feedback, engagement metrics, and post‐event reportingSupport the development and delivery of additional educational initiatives (webinars, courses, workshops, and online learning modules)Accreditation ManagementOversee all aspects of continuing medical education (CME/CPD) accreditation for the annual meeting and other educational activitiesEnsure compliance with accrediting body standards (e.G., Royal College, ACCME, or equivalent), including documentation and reporting requirementsCoordinate the development and review of learning objectives, needs assessments, and evaluation toolsManage faculty disclosure collection and conflict‐of‐interest mitigation processesPrepare and submit accreditation applications and supporting materials within established timelinesMaintain accurate records and audit‐ready documentation for all accredited activitiesAdvise internal stakeholders on accreditation requirements and best practices in continuing professional educationMonitor changes in accreditation standards and implement necessary updates to processes and policiesSupport post‐activity reporting, including outcomes measurement and credit certificationMarketing,



Communications & AwarenessOversee association marketing and communications activities, including digital communications, campaigns, content development, and outreach initiatives.Support brand alignment and consistent messaging across platforms to strengthen visibility, credibility, and stakeholder engagement.Contribute to awareness and advocacy campaigns that advance the association's mission and strategic priorities.Technology & Systems OversightOversee and optimize the use of technology platforms, including CRM systems, membership databases, registration tools, websites, and marketing platforms.Ensure systems are used effectively to support data‐driven decision‐making, operational efficiency, and enhanced member experiences.Identify opportunities for system enhancements that support scalability and long‐term growth.Reporting, Analysis & Decision SupportPrepare and present reports, dashboards, briefing materials, and strategic recommendations to executive leadership and boards.Track performance against strategic, operational, and financial goals, ensuring transparency and accountability.Ensure adherence to timelines, service standards, policies, and procedures across all areas of responsibility.Team Leadership & Project DeliveryLead, mentor, and support project coordinators and association staff, ensuring effective workload management, collaboration, and professional development.Foster a high‐performing team culture focused on quality, accountability, and continuous improvement.Manage and deliver special projects, including strategic planning initiatives, organizational reviews, awareness campaigns, and new program launches.Reporting & RelationshipsThis role reports to the Senior Manager, Association Management, and the Director, Consulting & Community Solutions.The Association Manager works closely with:Association Management leadershipAssociation executives, boards, councils, and committeesConference Operations leadershipInternal CCS team members and cross‐functional departmentsExternal partners, vendors, and suppliersQualifications & ExperienceMinimum five (5) years of experience in association and/or not‐for‐profit managementPost‐secondary education in Business, Administration, Hospitality, Event Management, or a related field (or equivalent experience)Strong understanding of the association and not‐for‐profit environment with preferred background with medical associationsProven experience managing multiple clients, projects, and stakeholders simultaneouslyWillingness to travel domestically and internationally, as requiredTechnical SkillsAdvanced proficiency in:Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)Association Management PlatformsSharePoint and collaboration toolsExperience with:CRM systemsMembership and registration systemsEvent management softwareLearning management systemsEmail marketing toolsCore CompetenciesStrong influencing, persuasion, and negotiation skillsHighly motivated, entrepreneurial, and solutions‐oriented mindsetEmpathy and ability to work with diverse stakeholders and culturesStrong analytical, problem‐solving, and research capabilitiesAbility to manage multiple priorities across clients and projectsExcellent written, verbal, and presentation skillsHigh attention to detail combined with big‐picture thinkingStrong planning and project management skillsAdditional RequirementsAbility to work flexible hours, including evenings and weekends, as required for events and client meetingsAvailability for extended hours during peak delivery periods and on‐site event executionBenefitsSalary ranging from $75,000 - $80,000 annuallyFully remote role (Canada-based), with occasional travel and on‐site support required for events and key meetings.Comprehensive health and dental benefits.Health Spending Account (HSA) & Lifestyle Spending Account (LSA)Birthday day offFriendly and collaborative work setting.mci group is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

📌 Association Manager, Consulting & Community Solutions (Montreal)
🏢 MCI Group
📍 Montreal