Lead retail operations in Niagara Falls with customer service and visual merchandising expertise. Support sales, standards, and daily store execution.As a Retail Operations Supervisor at Staples Canada, you will oversee merchandising, freight flow, promotions, and front office tasks. You will coach associates on selling model behaviors, support training, and help maintain sales-focused performance. The position includes weekly cash office administration, reporting, and keyholder leadership duties.Key Responsibilities:Model and coach customer engagement and selling model behaviorsOversee inventory, merchandising, promotions, signage, and sales-floor readinessSupervise backroom organization, freight flow, and stock reportingSupport associate training, development,
performance conversations, and coachingConduct safety inspections and maintain clean, secure store conditionsRequirements:Three or more years of retail customer service experienceOne to two years of supervisory experience requiredDirect accountability for sales and service targetsStrong prioritization, organization, and multitasking skillsStrength and a keen eye for visual merchandisingApply retail supervision, customer engagement, and merchandising skills while supporting Staples Canada store operations in Niagara Falls.