JOB SUMMARYThis position is responsible for the day to day administration of the Service Delivery Team ensuring clear communication/coordination between the branch and service center; managing the overall service delivery to the clients through classification and entry summary; coordinating “single-point of contact” for the customer; and ensuring client relationships are maintained through proactive client contact and superior customer service.KEY DUTIES & RESPONSIBILITIESSupervise the Service Delivery Team on a day-to-day basis. Responsible for on‑going coaching, guidance, performance feedback, training planning and development for the members of the team.Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations.Ensure that teams are working within budget from a revenue and cost perspective.Ensure client service meets corporate objectives and is provided on a proactive, timely basis.Support business development efforts, including client visits as required.Provide expert advice to both internal and external customers.Set standards and procedures so that Customs entries and client billings and operations as a whole are consistent, accurate, and timely.Manage duty and freight liabilities to ensure billed and paid amounts are accurate and timely.Manage and capture audit results and monitor metrics and measurements against standards. Regularly provide feedback and coaching to employees and where necessary or required to the client.Stay apprised of changing regulatory requirements and disseminate information to staff and/or clients.Actively seek out,



develop and implement process improvement opportunities for the business.KNOWLEDGE & SKILLSExperienced in Profit & Loss management and budgeting.Good interpersonal skills to deal effectively with team members and others within the organization.Good coaching and team development skills.Ability to reflect a professional company image.Robust leadership skills.Client Service orientation.Good oral and written communication skills.Ability to make decisions and recommendations within authorized limits prescribed.Extensive knowledge of Microsoft Office applications such as Excel, Word, Power Point.Analytical skills with problem solving ability.WORK EXPERIENCE – MINIMUM REQUIRED6 years of related experience.EDUCATIONRequired: High School/GED or equivalent.Preferred: Bachelor’s Degree or equivalent.CERTIFICATIONS DESCRIPTIONWorking towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.Successful completion of the CCS examination is a mandatory requirement for further advancement.COMPETENCIESCustomer First FocusBusiness Acumen and Straight TalkAccountabilityAgilityLeading and DevelopingInclusion and CollaborationBENEFITS & COMPENSATIONBase salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good‑faith salary range for this position is $70,825 - $106,500 CAD. Actual compensation will be determined based on these factors and may vary accordingly.DIVERSITY, EQUITY, AND INCLUSION AT LIVINGSTONWe are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application.#J-18808-Ljbffr

📌 Manager, Service Delivery ( Customs) - C$70,825 - C$106,500 A Year (Millbrook)
🏢 Livingston
📍 Millbrook