DescriptionPermanent Full-TimePosition: Marketing Content SpecialistReports to: Director, Brand & MarketingScience World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is to ignite wonder and empower dreams through science and nature and our purpose is Science for All.Our Science for All strategy is to revitalize Science World with a substantial capital plan to replace critical infrastructure, enhance the visitor experience and develop new content across all our channels under the themes of Regeneration of the Planet, Human Health, and Inclusion. Our plan is to ensure that people throughout British Columbia, especially under-represented communities, have access to high quality, informal STEAM learning. Through our onsite, online and outreach programs, Science World seeks to spark curiosity and wonder in STEAM and support development of talent across communities in the province.As part of our team, you will join a diverse community that acknowledges everyone's unique talents and empowers people to do what is right for our visitors, our members, our volunteers and each other. You will work in an workplace where we believe in developing our employees and growing their strengths, while focusing on our values: Curious, Playful, Inclusive, Relevant and Cooperative.As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months. Typical office hours are Monday to Friday 8:00am – 5:30pm, with front-facing and operational teams also working a variety of shifts including weekends, holidays and evenings. Hours of work and other related requirements will be scheduled according to business needs, and this may include special events on evenings, weekends and holidays.Position Description:The Marketing Content Specialist, reporting to the Director, Brand & Marketing, is responsible for creating, managing and optimizing content across digital and physical touchpoints, with a strong focus on user journey, storytelling, and brand-aligned experiences. This role is responsible for content strategy and user experience from a narrative and journey perspective, ensuring that audiences encounter clear, engaging and consistent messaging across the website, in-building, retail, campaigns and paid advertising.The Marketing Content Specialist is responsible for understanding how to effectively communicate to different audiences, across a variety of channels, while maintaining a clear, consistent brand voice. They craft authentic, persuasive and inspiring content that connects emotionally to our audiences while also applying their strong, critical thinking and technical skills to help drive discoverability, engagement and conversion of that content. The Marketing Content Specialist is a true collaborator, working across the entire Science World team of marketers, creatives, educators, fundraisers,



external partners and agencies. This role is essential to drive awareness, engagement, and conversion to generate revenue to support Science World's mission and programming.Responsibilities:Content Creation & StorytellingCreate and edit copy that supports a cohesive, customer experience and journey across Science World's physical and digital touchpoints. These include – but are not limited to – Science World's website, advertising, print materials, in-building experiences, and retail environmentsCreate copy for marketing/advertising campaigns in collaboration with the Marketing Program & Project ManagerMaintain brand integrity across all content, ensuring tone, style, and messaging are consistentParticipate in performance review of ads, incorporating learnings and best practices to continuously optimize campaignsDigital Content & User Experience (Content-Focused UX)Own the content-driven user experience (content UX), including headings, CTAs, readability, and alignment with user journeys for the website and digital and physical advertisingWorking in collaboration with cross functional partners, oversee, create, publish and quality control copy updates for Science World's website, ensuring content is optimized for search, engagement, and conversionCollaborate with the Digital Marketing Specialist to ensure technical UX quality, accessibility, and functional delivery across digital channelsRetail Content & Customer ExperienceUnderstand the retail strategy and act as subject matter expert to ideate and implement the customer experience and user journey across Science World's retail touchpoints – including the physical store, Snack Lab, and all marketing channelsLead the development of retail copy, including online store product descriptions, promotional messaging, in-store and Snack Lab content and narrative landing page journeysCollaboration & CoordinationCollaborate with retail, marketing, and design partners to ensure retail content supports intuitive navigation, discoverability, and conversion across both physical and digital retail environmentsContribute to the editorial content calendar in collaboration with key Brand & Marketing, Sales & Events, Experiential Learning and Development team membersCoordinate with external agencies or vendors for content development as neededKeep up to date with industry best practices related to copy, content, strategy, and user-focused messaging, acting as a subject matter expert on this topicOperate within the philosophy, culture,



and values of Science WorldPerform other related duties as required to full any changing business needs of this roleQualifications & SkillsBachelor's degree in Communications, Journalism, Marketing, Digital Media, or a related field, or equivalent professional experience.Minimum five (5) years of recent, related experience in content creation, editorial management, or marketing communicationsExperience working on marketing campaigns from conception to completion and performance-oriented copywriting, including an understanding of the latest trends and best practises in SEO, SEM and content marketingExperience in coordinating and collaborating with multiple teams and stakeholders in a highly cross-functional environmentDemonstrated experience with online platforms: content management systems (WordPress), email (Pardot), and social mediaFamiliarity with basic content UX principles and accessibility standards (WCAG)Work experience within a science centre, museum, attraction, science communication, or education industry would be an assetSuperior written and verbal communication skills, with a demonstrated ability to write for various audiences, settings, and toneExcellent interpersonal skills and emotional intelligence with an ability to build rapport/trust with internal and external partners and story subject to conduct successful interviewsProven omnichannel editorial and narrative skills with the ability to align messaging and adapt content across multiple channels and platformsSolid understanding of content-driven user experience (content UX)Strong organizational, prioritization and project management skills to manage content, competing priorities, schedules and deadlines in a quick-paced environmentAnalytical mindset to interpret performance data and optimize contentCurious, adaptable, proactive, and collaborativeStrong goal orientation with the ability to achieve outcomes through collaborative methodsThis is a unionized position represented by CUPE 1004. The compensation rate is $35.49/hour.Science World offers a substantial benefits package after successfully completing probation, including Extended Health, Dental, Voluntary RRSP/TFSA Plan, generous paid time off (vacation, sick, wellness days), Science World membership, RRSP matching (after 1 year), Hybrid Work environment and Professional Development.Do you feel you have not met every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.Science World is committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you do not believe you meet every single qualification outlined, as you may have transferable skills that would be an asset to our team.Please apply by Wednesday, November 11, 2026All offers are subject to satisfactory completion of reference and police criminal record checks.We would like to thank all candidates. However, only those selected for an interview will be contacted.

📌 Marketing Content Specialist (Vancouver)
🏢 Science World
📍 Vancouver