Kurnl builds open-access fibre networks inside multi-family buildings. Our model gives developers ownership and flexibility, and gives residents real choice between Internet Service Providers (ISPs).Bolt is our anchor ISP.It exists to ensure every building delivers a high-quality, day-one internet experience, while helping Kurnl build a high-performing multi-ISP platform where providers are well supported and able to thrive.We are looking for a senior operator to build and lead Bolt while helping shape how ISPs function across the Kurnl platform. This is not a traditional ISP role. You will build a real, competitive service while contributing to a system where multiple ISPs succeed and customers receive the value they expect.You will own Bolt’s development, performance, and long-term viability, while helping define how the broader ISP ecosystem operates.What You’ll DoBuild Bolt from the Ground UpStand up everything required to operate an ISP in Canada, with support from Kurnl experts, including engineering and regulatory expertise.Establish operating model, systems, and processesEnsure regulatory, billing, support, and service foundations are solidDetermine product and go-to-market strategies for retail servicesOwn the BusinessDefine retail pricing, packaging, and positioningDesign and operate a model that delivers a high-quality customer experience in a scalable and economically disciplined wayDrive adoption within buildings and ensure a sustainable modelOwn unit economics, including cost to serve and long-term viabilityLead Customer ExperienceDesign and implement a high-quality,



cost-effective support modelSet the standard for service quality across the platformEnsure issues are resolved quickly through clear coordination with KurnlShape a World-Class ISP PlatformHelp design and refine a platform that serves both Bolt and other ISPs at a high standardEnsure the platform is fair, well-structured, and supports multiple ISPs to succeedTranslate real-world experience into improvements in how ISPs are supported and operate within the networkProvide input into marketplace design, pricing structures, and user experienceHelp ensure the ecosystem is robust, scalable, and delivers value to developers and residentsWork closely across commercial, operations, and engineering to ensure the platform functions effectively in practiceTranslate real-world operating experience into improvements in platform design and service deliveryHelp ensure consistency and clarity in how the platform is experienced by both residents and ISPsWhat Success Looks LikeStrong residents adoption and high satisfactionBolt competing effectively on equal footingA growing set of ISPs operating successfully on the platformClear resident value driven by choice and experienceDevelopers choosing Kurnl based on a proven track record of strong resident experience and a well-functioning multi-ISP environmentWho You AreA builder who has taken something from zero to operational realityComfortable switching between hands‑on work to strategic discussionStrong leadership skills grounded in commercial judgementAble to operate with limited structure and define your own pathClear and decisive in making trade‑offs and prioritizing what matters mostAble to simplify complexity and drive outcomesCollaborative and low ego, with the ability to work effectively across teams while maintaining explicit ownership of outcomesExperience in telecommunications is an asset, but not requiredAbility to build and scale customer‑focused businessesExperience with retail or direct‑to‑consumer service models is an assetWe value your experience. If you are interested in this role and feel you would be a positive fit despite not meeting all requirements, we encourage you to apply.Role Structure & GrowthThis role begins with full ownership of Bolt and a mandate to help shape how ISPs operate within the Kurnl platform.As the business scales, there is an opportunity to take on broader operating responsibility across Kurnl, based on performance and company needs.CompensationCompensation includes base salary and performance-based incentives aligned with individual and company outcomes.Base salary range: $115,000 – $170,000, depending on experience, scope, and overall responsibility of the role.Why This Role MattersBolt is central to how Kurnl delivers on its model.It ensures every building operates at a high standard from day one, sets the benchmark for service quality, and supports a platform where multiple ISPs can succeed.This is an opportunity to build a business inside a new model, and help define how it performs at scale.#J-18808-Ljbffr

📌 Svp, Bolt & Isp Platform - $115,000 - $170,000 A Year (Toronto)
🏢 Kurnl
📍 Toronto