Reporting to the Assistant Manager, Service, you'll combine your technical expertise, problem-solving skills, and client-first mindset to deliver a seamless and positive insurance experience.What You'll DoDeliver Outstanding Client SupportHandle inbound calls and written inquiries with professionalism and careProcess policy changes accurately and efficiently within internal systemsProvide transparent guidance on coverage, billing, and policy detailsAssess Risk & Apply ExpertiseEvaluate risks in accordance with underwriting guidelinesEnsure policies meet binding requirements while protecting both client and business interestsResolve Issues with ConfidenceInvestigate and resolve client concerns with empathy and urgencyIdentify root causes, implement solutions, and follow up to ensure satisfactionPartner with leadership to improve processes and client experienceDrive Growth OpportunitiesIdentify sales opportunities by engaging clients and understanding their needsCollect expiration dates (ex-dates) and proactively work toward retention and growth targetsSupport Operational ExcellencePrepare client correspondence and documentation with accuracyHandle rewrites and remarketing according to established guidelinesMaintain client records, rate manuals, and coverage updatesKeep detailed logs and flag complex issues for management reviewChampion Quality & ComplianceDeliver service aligned with company standards and confidentiality practicesContinuously contribute to a culture of excellence and accountabilityWhat You BringThis is the unique blend of skills and experience we would love to see in an ideal candidate:Valid RIBO License (required)1+ year experience in personal lines (home & auto insurance)Fluency in French and English (required)Solid communication skills with the ability to build trust and rapportExcellent organizational and time-management skills in a quick-paced environmentSolid working knowledge of Microsoft Office (Word, Excel, Outlook)A proactive mindset with strong problem-solving abilitiesWe also consider your potential. If you know you have what it takes to do the job, but your experience doesn't exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.Why Join Us?Be part of a supportive, collaborative teamDevelop your expertise in a growing industryMake a meaningful difference in clients' lives every dayOpportunities to grow your career and expand your skillsSalary Range:This position offers a competitive salary within a range from $55,011 to $75, 583, along with rewarding bonuses that recognize your dedication.At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.Some of the Perks We Offer:We offer best-in-class pension and benefits, total rewardprogramsand comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasonsyou'll love working here:Defined benefit pension plan for a financially confident retirement100% coverage of approved continuing education and licensing feesAccess to a wealth of learning resources, including LinkedIn Learning for professional developmentFlexible work-from-home and hybrid optionsUnlock your potential with opportunities for advancementLet'swork together! If you are interested in this prospect, pleaseapply online.#IND-HP

📌 Bilingual Ribo Insurance Support Specialist (Alton)
🏢 TW Insurance Services
📍 Alton