Reports To: Director, Enterprise ITLocation: Edmonton, AlbertaAbout the RoleThe IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director's guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.What You'll DoApplication & Infrastructure SupportPerform simple to intermediate troubleshooting concerning business specific processes and procedures.Create, document, and communicate any new processes that may be implemented to support IT and business critical systemsAssist with the creation, implementation, management, & standardization of processesWork with Microsoft Endpoint Manager to create packages, manage policies and deploy configurationsWork with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced securityService DeskProvide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as neededSupport remote locations via remote control applicationsUnderstand the escalation paths and proactively elevate incidents / requestsEnsure user interactions are promptly recorded and accurately updatedUser account management across multiple platforms and servicesSetup offices, stores, and training spaces with necessary hardware, software,



and networking needs.Monitoring and follow up of open issues with usersAct as an escalation point to the Service Desk team for complex ticketsIdentify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issuesAssisting in IT projects and recurring operational activitiesWorking in coordination with senior IT staffAbility to rapidly learn current technologies and calmly adapt to changeExcellent verbal and written communication skillsAn organized individual with fantastic attention to detailWhat You'll BringExperience in the following would be an assetMicrosoft Forms and Power AutomateMicrosoft Defender ATPPowerBICopilot AI, Claude AINetworkingApple Business ManagerJAMFMS D365Point of sales software would be considered an assetAzure architecture and infrastructureQualificationsMicrosoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 yearsAzure AD Administration – minimum 5 yearsMicrosoft Intune/Endpoint Management Administration – minimum 3 yearsWindows 11/10 Administration – minimum 5 yearsDesktop and peripheral hardware support – minimum 5 yearsDegree, diploma or certificated in related IT field3-5 years IT Service Desk experience3-5 years of intermediate to senior infrastructure support experienceWhy you'll love working hereThe people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.Executive Access:Work directly with the executives and senior leadership to solve real business problems.AI-First Skill BuildingGet hands-on with the most advanced AI tools and build a modern skill set that sets you apart.Accelerated Career Path:High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.Competitive Benefits (Canada):Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.

📌 It Analyst (Edmonton)
🏢 FIKA
📍 Edmonton