Alteo seeks an IT Operation Incident Officer in Montreal to enhance operational efficiency and compliance. Bring your expertise in technical solutions and incident management to optimize IT services.This permanent position requires an individual adept at ensuring service performance through developed methodologies and responding to technical incidents. You'll collaborate in defining procedures, supporting customer relations, and delivering user support to ensure system reliability. Join a proactive setting focused on operational excellence and technical problem-solving.Key Responsibilities:Define and implement service performance proceduresAnalyze electronic payment platform requirementsManage incident and request processing efficientlyCollaborate on production prerequisites and operational tasksMonitor incidents and implement corrective measuresRequirements:DEC/BAC in IT or equivalent2-5 years of relevant experienceStrong technical documentation skillsProven ability in SLA complianceInitiative and flexibility in team settingsUse your technical capabilities and analytical skills to elevate operational standards at Alteo in Montreal.

📌 It Operations Incident Officer Montreal
🏢 Alteo
📍 Montreal