Why Meridian?At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest prospect is to create opportunity and meet people where they are.Find our story here: About MeridianOur Retail Banking PracticeOur vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.As a Member Services RepresentativeYou will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience!In this role, we will rely on you to provide compassionate service, while positioning Meridian's products and services to add value to our Members' financial wellbeing.Member ExperienceProvide a superior Member experience through the identification and promotion of products and services and where appropriate, and provide qualified referrals based on identified needsDemonstrate perseverance in difficult situations by showcasing understanding to Members' perspectives, and creating action plans to resolve their concerns if they ariseEnsure proper due diligence by posting all transactions accurately and timelyMaintain discretion and confidentiality to respect Members' privacyParticipate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador ProgramEmployee ExperienceAct as an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of Retail Experience goalsDemonstrate empathy with colleagues by communicating thoughts and ideas openly while promoting inclusivity and a sense of belonging towards others in the workplaceContinue individual learning and development to align with Meridian values while delivering on action plans aligned with Employee Engagement resultsCommunity ExperiencePromote Meridian in your community by participating in community activities or events while demonstrating our valuesSupport local community organizations and activities through Business Development and Good Neighbour Program including planning, preparation, and delivery of Meridian hosted community eventsHow you will succeedPrevious work experience in a customer service role, with cash handling experience as an assetHigh School diploma or relevant working experienceFlexibility to work all scheduled hours which include some evenings and SaturdaysProven understanding of computer systems and programs including Microsoft Office, and OutlookStrong negotiation, interpersonal, written, and oral communications skillsEffective organizational time management, and problem-solving skillsThis role represents an existing vacancy. Internal candidates are being considered as part of our standard process.Salary Range: CAD $47,775 – $60,400 annuallyCompensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role's requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.Join us! This role is in office at 1029 King St W Unit 29, Toronto, ON M6K 3M9Build the Future of Banking with UsAt Meridian, we're not just adapting to the future—we're shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we're looking for team members who bring:Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an assetCritical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.What's in it for you?As a Certified Living Wage Employer, you are guaranteed to earn a living wage with us, including an impressive benefits package which includes:Paid vacation time,



and other time offEmployer-paid health benefitsDefined contribution pension matchingFinancial benefits including free banking, and special rates on mortgages, lines of credits and moreTuition reimbursement programUnique rewards and recognition programYou will benefit from an inclusive and collaborative work environment that encourages creativity, curiosity, and celebrates success. You will also receive the right training, tools and technology needed to delight our Members, with the opportunity to learn from diverse industry leaders, who have hailed from top organizations around the world.Our StoryMeridian is Ontario's largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.Our Commitment to YouMeridian is committed to promoting an inclusive, accessible workplace, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at@MeridianCareersConnect with us on LinkedIn

📌 Member Services Representative - Part Time (Toronto)
🏢 Meridian Credit Union
📍 Toronto