Fp Digital is a digital development and cybersecurity practice that partners with enterprise organizations to strengthen their digital experiences and security posture. We are a team of 12 professionals who take genuine ownership of client outcomes, combining technical delivery with strategic partnership. Role Description We are hiring a Client Engagement Manager to serve as the day-to-day point of contact across a portfolio of client accounts. Your job is to make sure every client in your portfolio feels informed, supported, and confident that their projects are moving forward. And to help make sure that is actually true behind the scenes. Reporting to the Head of Client Services, you will be the only dedicated Client Engagement Manager on the team, which means real ownership, real autonomy, and direct impact. You will manage communication, triage tickets, track budgets, and also roll up your sleeves: making CMS updates, troubleshooting basic site issues, and handling day‑to‑day client support directly. This is not a role where you delegate everything. What You Will Do Serve as the primary point of contact across enterprise and smaller accounts, building trust through consistency, responsiveness, and follow‑through Triage inbound requests: capture requirements, assess scope and effort, and hand off cleanly to project management and development Monitor project hours, budgets, and burn rates against scoped agreements and flag variances before they become problems Own escalation end to end with support from management: coordinate the fix, manage client expectations, and follow through until resolved Perform CMS content updates in WordPress, Webflow,



or Sanity and handle L1 support tasks like image optimization, cache clearing, and basic troubleshooting Collaborate on account planning, developing growth opportunities, and help build structured quarterly account reviews (QBRs), bringing insights from your day‑to‑day interactions Qualifications 3 to 5 years of experience in an agency, consultancy, or professional services environment. You understand billable hours, scoped work, and managing multiple client relationships simultaneously. Technically literate: comfortable discussing web development concepts, triaging technical requests, and working directly in CMS platforms Experienced in tracking project financials including hours, budgets, and SLAs. You know when work is trending out of scope and how to manage that conversation. A solid communicator who adjusts naturally between technical and non‑technical audiences without losing clarity Proven ability to manage escalations calmly, taking ownership from identification through resolution Highly organized with the ability to manage competing priorities across multiple accounts without dropping threads Punctual, reliable, and consistently available during EST business hours. Legally authorized to work in Canada (visa sponsorship is not available). Nice to Have Atlassian products (Jira Service Management, Confluence) Demonstrated use of AI tools in your workflow Experience building QBRs What We Offer $75,000 to $90,000 CAD plus performance bonus Comprehensive health insurance and 3 weeks PTO Home office stipend Fully remote with a Toronto‑based team Real growth potential as the organization scales Fp Digital is an equal opportunity employer. #J-18808-Ljbffr

📌 Client Engagement Manager - C$75,000 - C$90,000 A Year - Remote (Toronto)
🏢 Fp Digital
📍 Toronto