Support families overnight in Toronto as a Family Services Coordinator, using customer service, communication, and compassionate problem-solving skills.Reporting to the Overnight Manager, you will welcome families at Ronald McDonald House Toronto and Family Rooms at SickKids. You will facilitate intake, registration, and stays while supporting secure, warm, comfortable spaces. The position requires rotational 8:00pm to 8:00am shifts, including every other weekend.Key Responsibilities:Welcome, register, and orient families staying at facilitiesCoordinate room assignments, check-ins, checkouts, and family requestsResolve concerns through active listening and effective problem-solvingManage security, cleanliness, records, and administrative reportsCoordinate with teams and volunteers across both locationsRequirements:High school diploma requiredMinimum one year providing family support or related servicesCPR and First Aid certification requiredStrong communication, organization, judgment, and interpersonal skillsMicrosoft Office and database working knowledgeBring family support, customer service, and sound judgment to overnight operations serving families at Ronald McDonald House Toronto.

📌 Overnight Family Services Coordinator Toronto
🏢 Ronald McDonald House Toronto
📍 Toronto