Administer Microsoft 365 and resolve workplace technology issues for Eupraxia’s Vancouver users in a full-time onsite service desk role. Robust English communication is essential.
This Intermediate IT Service Desk Analyst provides customer-focused Tier 1 and Tier 2 support to employees and contractors. Reporting to the Head of Information Technology, you will manage accounts, licenses, groups, applications, devices, and service requests. The position combines Microsoft 365 expertise with Teams, Zoom, networking, and security support.
Key Responsibilities: Manage Microsoft 365 accounts, licenses, groups, and applications
Troubleshoot Teams, Zoom, and Teams Meeting Room equipment
Classify, prioritize, and resolve ITSM incidents and requests
Provision access, hardware, software, and credentials for users




Write knowledge articles and clear system communications
Requirements: Hands-on Microsoft 365 administration and application troubleshooting experience
Three-plus years of service desk or technical support experience
ITIL v3 or v4 Foundation completed or substantially completed
Exceptional written and verbal English communication skills
Availability to work onsite in Vancouver, Monday through Friday
Bring Microsoft 365 administration, service queue management, and user communication skills to Eupraxia’s onsite Vancouver technology support team.

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📌 Microsoft 365 IT Support Analyst Vancouver (British Columbia)
🏢 Eupraxia Pharmaceuticals
📍 British Columbia