Description
Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.

Communication Skills (Mandatory)

Ability to clearly explain technical concepts in simple, customer-friendly language

Comfortable participating in and leading customer calls

Explicit written communication (emails, chat responses)

Asks clarifying questions and avoids assumptions

Customer Interaction Experience (Mandatory)

Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)

Experience handling customer queries independently or with minimal support

Understanding of customer expectations around clarity, timelines, and ownership

SailPoint ISC Functional Knowledge

Basic understanding of SailPoint Identity Security Cloud and its purpose

Awareness of identity lifecycle concepts

Conceptual understanding of authoritative vs authentication sources

High-level understanding of connectors

Awareness of Tenant Connectivity activities

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📌 Senior Administrator - Sailpoint IIQ, Java, SailPoint FAM (Manitoba)
🏢 W3Global
📍 Manitoba