Position Type Temporary - Temporaire *
Closing date 2026-11-22 *
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.
We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.
In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.
There are lots of opportunities waiting for you in Nova Scotia.
Position: Medical Communications Officer Class Date: January 2027 Location: Dartmouth, NS (On-site, Shift Work - Days, Nights, Weekends, Holidays) Rate of pay: Step 1: $29.58 per hour + shift premiums on evenings and weekends This is a full time term position of 12 months




Nature and Scope Reporting to the MCC Operations Lead, the Communications Officer is responsible for the processing of requests for service for the provincial EHS system. In this role, you may be tasked with acting as a call taker or dispatcher during shift operations. The Communications Officer serves as the first contact with the caller and, as such, will often be called upon to calm and direct the actions of incoming callers pass on pertinent information and provide direction to responding agencies. You must possess the innate ability to perform several tasks at one time.
In a capacity covering a broad range of duties and responsibilities, the mission of the Communications Officer will be to contribute to the overall operational status of the Communication Centre as fully functional while meeting or exceeding customer/ patient expectations during assigned shifts.
The Communications Officer assists with the effective, indirect delivery of patient care, by aggressively following Deployment Plans, following standardized call-taking procedures and protocols including, the effective delivery of pre-arrival and post-dispatch instructions and through positive collaborative practice with all team members.
As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives,



as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
Duties and Responsibilities Maintains high standards for health, safety, welfare and ethical behavior
Adheres to all policies, procedures, directives and Standard Operating Guidelines of agencies, institutional and regulatory bodies which are approved and/or adopted by the Centre
Responsible to fulfill various functions of the role including but not limited to, processing of incoming calls, dispatching of appropriate resources and handling general inquiries according to proper procedure
Responsible for maintaining a clean and organized workspace
Responsible to ensure the timely and accurate completion of required paperwork and reports
Education I Experience Minimum Grade 12
Current First Aid/CPR certification
Shift work experience an asset. Work shifts, including evenings, weekends and holidays
Ability to successfully complete specialized training provided by EMC
Paramedic licensure through the Nova Scotia College of Paramedics is considered an asset but not required
Experience as a Communications Officer/Dispatcher within a high-performance Medical Communication Centre an asset
Knowledge & Skills Ability to accurately type 25 words per minute.
Ability to work under pressure in a fast paced environment Excellence in customer service
Excellent communication and interaction skills
Must have functional working knowledge of computer software, including but not limited to Microsoft Office
Preference may be given to candidates who are bilingual
Responsible for using proper telecommunications technique and etiquette
While Medavie may use automated tool

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📌 Medical Communications Officer - Full Time Term (12 Months) - (Start Date: January 2027)
🏢 Guardian Ambulance
📍 Nova Scotia