If Term position, enter length of Term in monthsIf Term position, enter length of Term in months N/APosition GroupsPosition Groups IAFFDivisionDivision People & Protective Services (DV139)DepartmentDepartment NameBranchBranch Fire Communications and Emergency Management (BR135)Organizational InformationPurpose of your Position - Non UnionClassification Summary - UnionThe Kelowna Fire Communication Centre handles all 911 calls for over 58 fire departments within the regional Districts of the Central Okanagan, Okanagan Similkameen, Kootenay Boundary, East Kootenay, Vernon and Okanagan Indian Band ( OKIB ). Our dispatch team processes emergency and non-emergency radio and telephone calls for over 40,000 incidents each year. This is an ideal job for an independent thinker with positive computer skills who can listen and multitask while typing a minimum of 40 words per minute. You must be physically able to sit for long periods, be able to work 10 hour day shifts and 14 hour overnight shifts plus be able to work a flexible work week comprised of scheduled shifts and relief shifts averaging 42 hours per week.A Fire Dispatch Centre Operator receives, directs and dispatches emergency and non-emergency calls. Fire dispatchers are often the first point of contact when someone calls in to report a fire or other emergencies. They must remain calm and gather essential information quickly and accurately. Throughout the incident, dispatchers maintain communication with first responders on the scene to provide updates, relay additional information,



and coordinate additional resources if necessary.As an organized and excellent communicator with great multi-tasking skills, you will handle different urgent requests during your shift. You can prioritize and use good judgement to make quick decisions. Based on the information given, dispatchers evaluate the seriousness and type of emergency. Dispatchers should be familiar with radio systems as they constantly monitor radio channels to keep track of ongoing incidents, updates from field units, and incoming calls for assistance.Duties - UnionUnderstands, operates and maintains equipment used in the receipt, retention and retrieval of all calls.Completes all records, maps and pre-plans as required.Ability to process Emergency and non emergency calls effectively, in a timely manner.Ability to differentiate between fire prevention, fire suppression, support services and specialty skills within the department.Knowledge of the geographic layout of the City of Kelowna and the Regional District.Knowledge of basic fire codes, various information retention systems,



and an understanding of mapping and pre-plan systems used by the Fire Department.Results and Activities - Non unionKnowledge - Non UnionSkills & Abilities - Non UnionPosting TextPhysical DemandsSpecial Instructions to ApplicantAdditional Hiring InformationInternal candidates please note that in order to be considered based on your seniority, applications must be received by November 4, 2026. Testing will be required.Pay RatePay Rate $37.11 per hourPosting DatePosting Date 10/22/2026Closing DateClosing Date 11/08/2026Days of WorkDays of Work Versatile - 10 hour days and 14 hour overnightsStandard Hours per Day 12Hours of WorkFlexible work week comprised of scheduled shifts and relief shifts averaging 42 hours per week – averaged over 2,184 hours annually.Work LocationWork Location FIREHALLSSpecify Work LocationSpecify Work Location Station #1Documents Needed to ApplyRequired DocumentsResumeOptional DocumentsCover LetterEducation / CertificatesOther Document 1Other Document 2Other Document 3Supplemental QuestionsRequired fields are indicated with an asterisk (*).* How many years experience do you have working in an Emergency Services Dispatch Centre environment (fire, police, ambulance, etc)?NoneLess than 2 years2 to 5 yearsMore than 5 years* This position requires a flexible schedule. Are you able to work shift work including days, evenings, nights, weekends and holidays?YesNo* This position requires you to work alone at times and sit for extended periods of time. Are you physically able to perform all the duties of this position?YesNo* What is your current typing speed less any errors?0 - 44 WPM45 - 54 WPM55 - 75 WPM76+ WPM

📌 Dispatch Centre Operator (Kelowna)
🏢 City of Kelowna
📍 Kelowna