Support Laura and Melanie Lyne customers through phone, email, and live chat while delivering accurate, responsive service across multiple channels.Reporting to the Manager of Customer Care, this Customer Service Representative maintains satisfaction for Laura and Melanie Lyne customers. The position handles inquiries about shopping, orders, shipping, returns, promotions, and products. Strong communication, empathy, and problem-solving skills support professional resolutions.Key Responsibilities:Manage phone calls, emails, and live chat simultaneouslyResolve customer concerns professionally and efficientlyAnswer questions about orders, returns, shipping, and promotionsInvestigate complaints and identify potential service gapsDocument inquiries, interactions, and resolutions in case systemsRequirements:One year of customer service or call centre experience preferredPrevious retail experience considered an assetAvailability for full time weekdays, evenings, and weekendsStrong communication, organizational, and problem-solving skillsProficiency navigating multiple computer systems efficientlyBring empathy, communication, and problem-solving skills to customer care supporting Laura and Melanie Lyne shoppers across every channel.

📌 Laura Customer Service Representative (Laval)
🏢 Laura Canada
📍 Laval