Enhance the client experience as a Bilingual Client Experience Coordinator. Act as the hub of communication for clients, internal teams, and field staff, driving resolution and support.This fast-paced role demands adept coordination of client requests and field scheduling. You'll facilitate the interaction between various departments, ensuring timely resolutions and productive operations. Your responsibilities will include managing field technician schedules, complaint resolution, and streamlining communication between clients and internal teams.Key Responsibilities:Manage and respond to client support requestsCoordinate on-site field service technician schedulesCollaborate with sales and finance teams for issue resolutionApprove timesheets and oversee field equipment managementLead end-to-end complaint managementRequirements:Bilingual in French and English requiredProficient in Microsoft Office suiteERP experience preferred, training availableExperience in customer support or coordination is a plusStrong organizational and prioritization skillsLeverage your skills in coordination to ensure prompt communication between clients and teams, while maintaining high standards of service and operational excellence.