Facilities Management ensures SAIT's buildings and grounds are safe, functional and welcoming. Join a team dedicated to equipping learners and faculty with state‑of‑the‑art spaces through sustainable growth. Salary: $90,000 - $100,000 Hours per week: 37.5 Paid leave: 4 Weeks Vacation / 14 Flex Days per year Responsibilities Oversee the intake, assignment, and delivery of facility work requests. Ensure service levels, response times, and completion targets are met in accordance with Facilities Management service standards. Monitor workload distribution and adjust priorities and resources to maintain performance. Track progress of work requests and make adjustments as necessary to ensure the successful completion of the work. Establish and maintain appropriate records and prepare operational and statistical reports. Continuously assess workflow and improve processes to enhance efficiency and service delivery. Develop and maintain metrics for team performance, service requests, and system reliability. Oversee daily operations, ensuring service efficiency and adherence to SAIT policies and procedures. Provide clear direction and leadership to the team that encourages and supports responsive communication, respect, and teamwork. Foster a positive and inclusive team culture that encourages collaboration and innovation. Develop and communicate team goals aligned with departmental and organizational objectives. Conduct regular 1:1 meetings with all direct reports, work with the leader to set performance expectations, provide constructive feedback, and address performance issues effectively. Promote open communication and maintain a safe environment for team members, supporting the timely and fair resolution of conflicts within the team. Support and encourage continuous learning and professional development opportunities, identify training needs, and facilitate relevant training programs. Monitor workload distribution and adjust assignments to balance competing priorities, ensuring service levels are met. Approve timesheets and manage employee leave schedules.



Serve as the initial escalation point for scope clarification and work request issues. Ensure work requests are correctly classified as operational work and identify when scope exceeds thresholds and must be escalated for permitting, design review, or capital project delivery. Coordinate escalation and handover to Project Teams as required. Ensure work requests are delivered in compliance with facility standards, safety requirements, and minor works guidelines. Review recurring issues and risks related to finishes, furniture, equipment, or minor construction activities and implement corrective actions. Manage and maintain processes related to move, add, changes (MAC), and work requests. Serve as a point of contact for campus stakeholders on work request delivery issues. Establish a communication cadence to update leadership and stakeholders on the progress of work requests. Analyze trends, service data, and recurring issues to identify opportunities to improve processes, service levels, and operational efficiency. Qualifications Diploma in Facilities Management, Construction Management, Architectural Technology, or related discipline required. Bachelor's Degree in Interior Design, Construction Management, Architecture or related discipline is preferred. 5-7 years of experience in facilities operations, work request coordination, or minor works delivery. 2-3 years of experience leading or supervising staff or coordinating cross‑functional operational work. Facilities Management or Project Coordination certifications (e.G., IFMA FMP) would be considered an asset. Strong judgment in scope and risk assessment. Ability to supervise and influence operational teams. Strong customer service and issue resolution skills. Excellent written and verbal communication skills. Benefits Generous time off to pursue other passions and support your wellbeing. SAIT paid premiums for medical, dental, and vision advantages so you and your family are well supported. Benefits supporting mental health and access to Greenshield+ for virtual therapy at a reduced rate. Access to a Health Spending or Taxable Spending

📌 Supervisor, Campus Workplace Services - C$90,000 - C$100,000 A Year (Calgary)
🏢 SAIT
📍 Calgary