Own seller relationships for RB Global through proactive onboarding, Salesforce insights, and market-facing account management in a remote-compatible role.The Senior Seller Experience Specialist manages post-contract seller relationships across an assigned market. You lead onboarding, remain the primary contact, and use data to anticipate friction and growth signals. The work supports sellers across RB Global's marketplace brands, including Ritchie Bros. and IAA.Key Responsibilities:Lead onboarding calls, expectation-setting, and initial seller goal conversationsServe as the seller's lifecycle point of contactDeliver market briefs and experience updates to sales leadershipRun quarterly reviews using Seller Health Score and Salesforce dataOwn escalations and communicate friction insights to internal teamsRequirements:Bachelor's degree or equivalent skilled experience required5–7+ years in Customer Success or Account ManagementExperience owning accounts or a defined market end-to-endSalesforce fluency or equivalent customer success toolingAbility to travel 20–30% for visits and meetingsApply customer relationship ownership, proactive engagement, and data-led decision-making to strengthen seller retention and growth.