Client experience and digital banking support anchor this Scotiabank advisor position. Work full time in Scarborough, serving customers across Canada.

As a Customer Care Advisor in Investments, you will be the voice of Scotiabank for investment and banking inquiries. You will build relationships, recommend suitable solutions, resolve concerns, and support customers' use of digital banking tools. Successful candidates attend mandatory paid training before working varied operating-hour shifts.

Key Responsibilities:

- Deliver exceptional customer service across Canada
- Advise clients about Scotiabank products and services
- Resolve account concerns accurately and efficiently
- Follow regulatory, risk management, and service standards
- Work with internal partners on customer experiences

Requirements:

- English proficiency and excellent written communication
- Experience handling customer service or contact centre inquiries
- Ability to navigate multiple systems and priorities
- IFIC, CSC, or willingness to obtain required licensing
- Availability for eight-week mandatory paid training

Build client relationships through investment support, digital banking guidance, and accurate service as a Customer Care Advisor.

📌 Client Experience Centre Banking Advisor (Toronto)
🏢 Scotiabank
📍 Toronto