Our client, a leading organization in the contact center industry, is seeking a Bilingual Supervisorto join their team. As a Bilingual Supervisoryou will be part of the Customer Service Department supporting the Contact Center Operations. The ideal candidate will have robust leadership skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.
Job Title: Bilingual Supervisor
Location: Victoria, BC (Remote work)
Pay Range: 30.97 per hour
What's the Job?
- Provide leadership to ensure Quality Assurance goals are met, monitoring, tracking, and reporting on a designated number of checks for each employee monthly.
- Initiate appropriate timing and phases of the performance management continuum to support team development.
- Ensure compliance with daily, weekly, and monthly workflow schedules across departments.
- Investigate and resolve employee and client escalations related to business policies or procedures.
- Report system failures immediately and implement temporary process changes to meet service level requirements.
What's Needed?
- Minimum of 2 years' experience supervising an operational unit with at least 15 employees.
- Bilingual in English & French.
- Reliability Clearance & clear background check.
- Post-secondary education in business administration, human relations, or public administration.
- In-depth knowledge of contact centre operations and employee engagement principles.
- Proficiency in MS Office suite: Word, Excel, PowerPoint, etc.
What's in it for me?
- Opportunity to lead and develop a dynamic team in a supportive workplace.
- Work remotely with flexible scheduling options.
- Engage in meaningful work that impacts customer satisfaction and operational excellence.
- Be part of a diverse and inclusive workplace committed to employee growth.
- Contribute to a company recognized for its ethical standards and commitment to diversity.