Protect Scotiabank clients in Scarborough through scam-risk assessment, active listening, and persuasive communication during evening shifts. Help interrupt manipulation and limit financial loss.
The Client Scam Intervention Specialist reviews alerts and referrals, assesses client activity, and contacts clients facing suspected scams. You will identify vulnerability and social-engineering indicators while applying safeguarding and escalation protocols. The position requires timely decisions, accurate documentation, and respectful client-focused service.
Key Responsibilities: Review scam alerts and referrals from internal partners
Assess transactions, account history, and scam-risk indicators
Contact clients to validate activity and circumstances
Deliver scam education and practical account-protection guidance
Document investigations, decisions, actions, referrals, and outcomes
Requirements: Strong English verbal and written communication skills
Active listening, empathy, judgment, and persuasive communication
Analytical and investigative ability to assess risk
Ability to manage sensitive, stressful client conversations
Fraud, banking, investigations, or client-service experience preferred
Apply scam-risk assessment, client safeguarding, and transparent communication to support timely intervention at Scotiabank in Scarborough.