Provide responsive claims support at Cowan Insurance Group, serving clients and insurers while documenting losses and maintaining accurate electronic records.
As a Claims Assistant, you will act as an significant contact throughout the claims process. You will answer routine questions by phone and email, share next steps, and escalate sensitive matters appropriately. You will also support accurate reporting, file maintenance, and administrative work.
Key Responsibilities: Give clients claim numbers, adjuster details, and next steps
Answer client, insurer, and adjuster inquiries
Escalate complex or sensitive matters to Claims professionals
Update claim files, diary dates, notes, and statuses
Maintain confidentiality under privacy and regulatory requirements
Requirements: Professional and empathetic approach to client service
Previous claims, insurance, customer service, or office experience preferred
Strong organization, accuracy, and time management
Sound judgment with confidential information
Outlook, Word, and Excel proficiency required
Apply empathetic service, clear communication, and careful claims support to client and insurer interactions at Cowan Insurance Group.

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📌 Insurance Claims Support Specialist (Ontario)
🏢 Cowan Insurance Group
📍 Ontario