Spanish-speaking collections specialists use negotiation and customer service skills at Financial Debt Recovery Ltd. in Richmond Hill, Ontario. The role requires telephone-based account recovery.
Financial Debt Recovery Ltd. seeks Senior and Intermediate Collection Agents for a goal-oriented collections department. Agents contact consumers about overdue accounts, answer account questions, and negotiate repayment. The work requires accurate documentation, policy compliance, and focused account investigation.
Key Responsibilities: Conduct outbound calls about payments and customer service inquiries
Negotiate payment terms and methods using probing questions
Record communications and activities accurately within the system
Investigate accounts and use trace tools for information
Identify cases requiring special handling, including legal actions
Requirements: Three to five years of corporate third-party debt collections experience
Knowledge of billing, collections procedures, and accounts receivable
Robust negotiation, customer service, and communication skills
Organized, detail-oriented, efficient, and able to multitask
Experience with CUBS or DRS systems is an asset
Apply your Spanish communication, negotiation, and collections experience while reducing delinquency for assigned overdue accounts.