Combine technical information, data entry, and customer communication to deliver practical solutions and dependable order support for clients.
As a Customer Service Representative, you will maintain solid business relationships while responding to client needs. You will process incoming quotes and orders, provide required technical information, and offer solutions. You will communicate availability and order progress, while supporting promotions and collaborating with outside sales managers.
Key Responsibilities:
- Develop and maintain solid customer relationships
- Process incoming quote requests and orders
- Provide required technical information to clients
- Offer solutions addressing clients' business needs
- Communicate order updates and product availability
Requirements:
- Two years' experience in customer service
- Post-secondary diploma
- Excellent interpersonal skills
- Proficiency with MS Office and data entry
- Bilingual French and English communication, spoken and written
Use technical support, data entry, and bilingual communication skills to strengthen customer relationships and manage order information.