Build emotional customer connections as a Retail Lead using advanced sales techniques, product expertise, and inspirational adidas Brand representation.

The Retail Lead helps achieve store KPI targets by serving and selling to customers while cultivating consumer loyalty. You will role model customer service, provide feedback, motivate associates, and support complex customer situations. When a senior leader is absent, you will assume manager on duty responsibilities, including opening and closing procedures.

Key Responsibilities:

- Role model adidas customer service and advanced sales techniques
- Use category knowledge to drive sales and loyalty
- Motivate associates and provide in-the-moment feedback
- Raise escalations to the appropriate store manager
- Act as a Brand Ambassador for adidas Values

Requirements:

- Advanced selling and comprehensive retail industry understanding
- Minimum twelve months of retail workplace experience
- Strong interpersonal and communication skills
- Ability to work independently and under pressure
- English speaking, reading, comprehension, and writing ability

Use customer connection, advanced selling, and product expertise to strengthen adidas service, loyalty, and Brand experience.

📌 Customer Experience Retail Lead (Toronto)
🏢 Adidas
📍 Toronto