Coordinate client service and warranty matters at LightForm's Edmonton Head Office, using problem-solving and detailed case management daily. Support premium design experiences.

As Client Experience and Service Coordinator, you will manage inquiries from initial contact through resolution. You will communicate with clients, manufacturers, suppliers, sales representatives, and internal teams. Your work includes warranty claims, returns, repairs, credits, and RMAs, while balancing company policies, vendor relationships, and operational needs.

Key Responsibilities:

- Manage phone and email service and warranty inquiries
- Coordinate claims, replacements, repairs, credits, and RMAs
- Provide updates and manage client expectations throughout cases
- Investigate issues with manufacturers, suppliers,



and internal teams
- Monitor cases and follow up toward timely resolutions

Requirements:

- Excellent written and verbal communication skills
- Robust organization and exceptional attention to detail
- Proactive, solutions-oriented approach with ownership and follow-through
- Strong problem-solving, administrative, and documentation skills
- Ability to manage multiple priorities independently and collaboratively

Bring organized case coordination, thoughtful communication, and warranty expertise to LightForm's premium client service team in Edmonton.

📌 Client Service Warranty Coordinator (Vancouver)
🏢 Lightform Canada
📍 Vancouver