Support Hastings District Council customers through telephone, in-person, and written service in this diverse Customer Services Officer role. Accuracy and care matter.
Reporting to the Team Leader Customer Services, you will help people find information and support at their first contact. You will manage enquiries, requests, applications, payments, compliments, and complaints. The role also involves investigating enquiries, providing timely responses, and connecting customers with Council officers or contractors when needed.
Key Responsibilities: Respond to customer enquiries across multiple communication channels
Process requests, applications, payments, compliments, and complaints
Investigate enquiries and provide accurate, timely responses
Connect customers with appropriate Council officers or contractors




Deliver professional, approachable customer service at first contact
Requirements: Proven ability to deliver outstanding customer experiences across channels
High accuracy and attention to detail in all tasks
Experience in office administration and managing multiple priorities
Confidence using multiple computer systems and learning technology quickly
Previous contact centre experience is highly valued, not essential
Bring customer service, administration, accuracy, and problem-solving skills to Hastings District Council’s Customer Services team.

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📌 Customer Services Officer Hastings (Ontario)
🏢 Hastings District Council
📍 Ontario