Deliver patient support through phone, email, and chat for Teladoc Health in a call center workplace. Apply empathy and clear communication daily.
As a Tier 1 Patient and Member Support Representative, you will address inquiries, resolve issues, coordinate queues, and explain Teladoc Health services. The position serves diverse members and patients while occasionally handling crisis situations. Strong organization and problem-solving support effective service.
Key Responsibilities: Manage inbound calls, emails, and chats from patients
Address member inquiries about Teladoc Health services
Resolve issues professionally and efficiently
Coordinate queues and provide accurate information
Handle occasional crisis situations with care
Requirements: Exceptional empathy when engaging members and patients
Outstanding telephonic communication abilities
Superior problem-solving and organizational capabilities
Ability to work independently and collaboratively
Fluency in English and French
Support Teladoc Health members with empathy, organization, bilingual communication, and thoughtful patient service across multiple channels.

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📌 Patient Support Representative Teladoc Health (Alberta)
🏢 MM Coaching
📍 Alberta