Coordinate HVAC service calls and technician schedules for Johnson Controls from an office-based work setting. Apply organization and customer communication daily.
Under a Service Manager’s supervision, this coordinator receives service requests, schedules assigned technicians and mechanics, and supports timely completion. The work includes customer follow-up, daily technician debriefs, NxGen updates, and coordination with billing and customer support teams. Service industry or scheduling experience is preferred.
Key Responsibilities: Receive scheduled and unscheduled customer service requests
Coordinate labor assignments with customer and service needs
Provide technicians with daily schedules and communication
Confirm completed work and follow up with customers




Maintain call management information and scheduling tasks in NxGen
Requirements: High school diploma or equivalent required
Robust organizational and attention to detail skills
Effective communication with internal and external clients
Ability to manage diverse tasks and issues simultaneously
Two to five years of service scheduling preferred
Support HVAC service delivery through scheduling, customer communication, technician coordination, and accurate administrative follow-through.

#J-18808-Ljbffr

📌 HVAC Service Scheduling Coordinator (Alberta)
🏢 Johnson Controls
📍 Alberta