Drive customer satisfaction at easyfinancial as a Branch Manager, combining financial product guidance, team training, and results-focused branch leadership daily.
This Branch Manager supports goeasy’s consumer lending mission by leading a small team and building strong customer sales experiences. You will welcome customers in person, by phone, and email, understand their needs, and secure application information. The role also includes portfolio oversight and administrative coordination.
Key Responsibilities: Welcome and engage customers across branch communication channels
Demonstrate compassion while understanding customer financial needs
Recommend suitable products based on customer situations
Secure required information for product applications
Lead training and manage a small team
Requirements: People-oriented and results-oriented communication style
Leadership experience across different business functionalities
Experience training and managing small teams
Ability to adapt quickly to recent software
Eligibility to work full-time in Canada without sponsorship
Use customer communication, financial guidance, and team management expertise to lead an easyfinancial branch and improve satisfaction.