Support English-speaking and French-speaking customers at Intact through phone service, account adjustments, and digital application guidance. The Montreal office schedule may include Saturdays.
This Bilingual Customer Service Representative I position serves customers through incoming and outgoing calls. You will answer general inquiries, process reinstatements after cancellations, and send policy documents. Intact requires regular bilingual service, computer proficiency, and availability shaped by operational needs.
Key Responsibilities: Handle incoming and outgoing calls with outstanding service
Address customer questions and general inquiries
Make adjustments to customer accounts
Promote self-service through online tools and mobile applications
Resolve customer issues and process reinstatements following cancellations
Requirements: Fluency in French and English is required
At least six months of experience
Call-centre experience is an asset
Microsoft Office Suite and other application skills
Ability to work required shifts and occasional Saturdays
Use bilingual call-centre communication, computer skills, and customer resolution abilities to support Intact policyholders effectively.

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📌 French English Call Centre Representative (Quebec City)
🏢 Intact Financial
📍 Quebec City