Support patients through careful call assessment, prioritization, and triage as a Customer Service Representative in a Patient Solutions setting.
This Customer Service Representative serves as the first patient contact for AssistRx customers, including patients, medical professionals, and family members. You will assess needs, explain Patient Solutions initiatives, enroll new customers, and coordinate follow-up. The work also involves documenting activities, identifying adverse events, and supporting call center operations.
Key Responsibilities: Evaluate patient calls and prioritize appropriate handling
Triage calls to appropriate resources when indicated
Enroll new customers in Patient Solutions
Record activities in the patient database
Identify and record adverse events
Requirements: High school diploma, GED, or equivalent experience
At least two years customer service or call center experience preferred
Microsoft Office Suite computer skills
Ability to support ad hoc projects and cross train
Medical Insurance knowledge preferred
Apply your patient communication, call triage, documentation, and Microsoft Office skills supporting AssistRx customer needs.