Help Robinhood customers navigate financial products through empathetic support, adaptable problem-solving, and expertise across text, email, and phone channels.
This Customer Experience Associate supports Robinhood’s Money Customer Experience team as a front-line expert. You will assist cardholders with Credit Card and Banking products while navigating complex questions independently. The team represents the customer, collaborates with product and compliance, and improves services through feedback.
Key Responsibilities: Provide exceptional service and empathy to every cardholder
Apply critical thinking as support processes evolve
Resolve complex inquiries using guidelines and product expertise
Highlight product features and perks for customers
Support continuous improvement through customer feedback
Requirements: One or more years of relevant support experience
Customer service, financial services, or contact center background
Basic financial product understanding or strong learning willingness
Experience with text, email, and phone-based support
Working knowledge of Salesforce or similar CRM platforms
Bring empathy, adaptable problem-solving, and financial services support experience to Robinhood’s customer-focused Money team.