Deliver welcoming overnight guest service as a part-time Front Office Agent using LMS, reservations, and accurate transaction handling.
Gateway seeks a Front Office Agent to set the tone for visitors and support memorable guest experiences. The position includes guest check-in and checkout, daily events information, billing, and skilled responses to questions. Front Desk experience in an automated hospitality environment and a Hotel and Hospitality Diploma are preferred.
Key Responsibilities: Complete daily overnight shift checklists and assigned reports
Pre-register incoming bus groups and packages
Check guests in and out using LMS
Provide reservations, retail quotes, and event information
Handle billing, transactions, concerns, and confidentiality professionally
Requirements: Excellent customer service skills in hospitality settings
Ability to type 60 WPM while communicating
Effective verbal and written communication skills
Ability to stand, walk, bend, twist, and lift 50 pounds
Knowledge of LMS, VISIONLINE, RGUEST, or WEBWORKS is an asset
Support Gateway guests overnight through welcoming service, accurate billing, reservations, and confident automated-system use.