Build customer relationships at TD Canada Trust through financial guidance, banking transactions, and digital education in a branch setting.
As a Personal Banking Associate Trainee, you will help existing and prospective TD customers address banking needs and financial queries. The work includes current accounts, investment advice referrals, banking solutions, confidential judgment, and customer problem resolution. You will also recommend improvements supporting customer experience and operational excellence.
Key Responsibilities: Establish and maintain impactful customer relationships
Address day-to-day advice and service transaction needs
Refer customers to staff members and internal partners
Resolve critical issues and report non-standard matters
Recommend improvements to branch practices and processes
Requirements: High School diploma and one year relevant experience
Related post-secondary or undergraduate degree preferred
IFC or equivalent completed within 90 days
Effective verbal and written customer communication
Initiative managing changing priorities and several tasks
Bring customer experience, financial guidance, and branch operations skills to TD Canada Trust’s Personal & Commercial Banking business.