Handle customer calls, emails, and tickets while processing quotations and orders in a customer service role.
This Customer Service Representative manages product questions, sourcing, pricing, and order entry. The position supports customer retention and satisfaction by researching complaints, resolving problems, and providing timely feedback. You will use Microsoft Office and Prophet21 while collaborating with internal and external partners.
Key Responsibilities: Handle customer and sales interactions through phone, email, and tickets
Process quotations, order entries, and product questions
Provide on-demand expediting and timely customer feedback
Source equal or alternative products when needed
Research and resolve complaints to support customer satisfaction
Requirements: Three or more years of customer service experience preferred
Industrial Supplies or related field experience highly preferred
Strong verbal, written, listening, and empathy skills
Microsoft Office and Prophet21 software experience
Ability to manage pressure and quick-paced requests
Bring organized communication, accurate order processing, and product problem-solving skills to customer service operations.

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📌 Customer Service Order Specialist (New Brunswick)
🏢 DGI Supply
📍 New Brunswick