POSITION: SPANISH SPEAKING COLLECTIONS SPECIALIST
Financial Debt Recovery Ltd. is currently seeking Senior and Intermediate Level Collection Agents. The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.

Job Location: 40 West Wilmot Street, Unit 6, Richmond Hill, Ontario

Hours: 40 hours

Salary: Competitive salary and health benefits plus commission and bonuses.($3,100.00 - $4,000.00 plus commission)

Salary Range: $37,000.00 To $48,000.00 Annually

Required Hours:
Monday: 8:30 AM to 5:00 PM
Tuesday: 8:30 AM to 7:30 PM
Wednesday: 8:30 AM to 5:00 PM
Thursday: 8:30 AM to 5:00 PM
Friday: 8:30 AM to 4:00 PM
Plus, ONE Saturday shift per month: 8:30 AM to 12:00 PM

Job Duties:

Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries

Negotiate payment terms and methods using critical thinking and probing questions to overcome objections

Maintain compliance by use of proper policy, procedures, and script.

Accurately record all details of communications and activities within the system

Proactively monitor and investigate accounts to locate pertinent information to aid collection

Utilize various trace tools to locate consumer information

Identify cases for special handling according to company criteria, including legal actions and asset attachment

Maintain a clean and secure work environment

Ensure collection goals are obtained

Required Experience:





3-5 years high volume corporate third-party debt collections experience

Knowledge of billing and collections procedures

Accounts Receivable knowledge/experience

Strong negotiation and customer service skills

Excellent verbal and written communication skills

Solid attention to detail, organized, efficient and able to multi-task

Goal-oriented

Experience using CUBS or DRS systems an asset

Bilingualism is an asset

Competitive salary, paid training, and a bonus and commission structure

Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses

Staff BBQ and Company Events

Free on-site parking

Paid time off.

Ongoing training and career advancement opportunities

Seize the opportunity to advance your career in financial services!

Come join our team!
NOTE: Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.

Company events

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

Are you able to work all of the required hours listed in the job posting?

How soon can you start?

Experience:

third party debt collections: 3 years (preferred)

Accounts receivable: 3 years (preferred)

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📌 SPANISH SPEAKING COLLECTIONS SPECIALIST (Ontario)
🏢 Financial-Debt-Recover
📍 Ontario